Shipping policy

At Opiacity, we are committed to providing a reliable and transparent shipping experience for our customers. Please review the information below regarding order processing, shipping times, and delivery policies.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you via email.

Shipping Destinations

We currently ship to customers in the United States and Canada.

Shipping availability may vary depending on location and carrier serviceability.

Estimated Delivery Times

The delivery estimates below include both order processing time and shipping transit time.

Destination Estimated Delivery Time
United States 7–12 Business Days
Canada 7–12 Business Days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees, if applicable, will be displayed during checkout before payment is completed.

From time to time, Opiacity may offer promotional free shipping on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays, additional shipping charges, or package loss may occur.

Please contact us immediately if you notice an error in your shipping details after placing an order.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping carriers, Opiacity is not responsible for delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Public holidays
  • Other circumstances beyond our reasonable control

If your package appears to be lost or significantly delayed, please contact our support team. We will assist in communicating with the shipping carrier and investigating the issue.

If tracking indicates that a package has been delivered but cannot be located, customers should first contact the shipping carrier and check with neighbors, building management, or household members.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may be charged by the destination country's customs authority.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

For orders shipped within the United States and Canada, applicable taxes will be calculated at checkout where required.

Order Changes and Cancellations

Orders may be modified or canceled within 12 hours of placement or before they enter the fulfillment process.

Once an order has been processed or shipped, it cannot be modified or canceled.

If you need assistance with an order change or cancellation request, please contact us as soon as possible.

Contact Information

Opiacity

Address:
85 Scotia Rd, Georgina, ON L0E 1R0, Canada

Email:
info@opiacity.com

Phone:
+1 416-589-4875

If you have any questions regarding shipping or delivery, please contact our customer support team. We are committed to providing excellent service and will do our best to assist you promptly.